Support
Something wrong, something confusing, a purchase that has not synced, or something the agent did that you did not expect? Email us. A person reads every message.
david@knute.aiThe fastest way, and the only one that reaches a person directly. Say what happened and which league it was on; that is usually enough to find it.
From inside the app
Settings has a Support link that opens this page. To report a specific AI answer, use the report action on that assistant response in chat, choose a reason and optionally add context.
Email verification
A new account stays restricted until its email is verified. Use the newest secure browser link or six-digit code. If you request another message, wait for the in-app cooldown and check spam or junk. Knute does not unlock teams, purchases, or cloud-model usage until the server confirms verification. If the address is wrong, sign out and create the account again with the correct address.
Purchases and balances
If a purchase says it is waiting to sync, do not buy it again. Relaunch Knute and refresh Credits; the signed transaction will be retried. Email us with the approximate time and product, but never send a full App Store receipt or password. Ask Apple about a charge or refund; ask Knute about the account balance after Apple acts.
Offer codes
Redeem codes only through Settings, Redeem App Store Offer Code, which opens Apple's sheet. Knute never asks you to type an offer code into its own form. Apple handles invalid, expired and already-redeemed codes; Knute support can investigate a signed redemption that Apple accepted but the account has not credited.
AI privacy
Settings, AI & Data shows the current third-party AI permission and names the providers. Withdraw permission there to stop future cloud-model requests without deleting the account or disconnecting ESPN.
What to expect
One person reads this, so it is not instant. Something broken with a move on your team gets looked at first.
Deleting your account
You do not need to email anyone. Settings, Delete account removes the active account and its attached data. The privacy policy explains the minimized, de-identified financial audit records that may remain for refunds, fraud prevention, tax and ledger integrity. Email if you need help.
What Knute stores and how to delete it is on the privacy page.